How to Write a Customer Support Job Description

Customer support representatives report to the Customer Service Manager or Senior Customer Service Representative. Their job description should be brief and include job requirements, educational qualifications, experience, and certifications. It should also include the salary range for the position. Before submitting a job description, you should double check to make sure you have not overlooked any details.

A customer support representative’s primary goal is to understand a customer’s problem and find a solution. They typically work in teams that are devoted to solving problems in the short term, and are responsible for answering customer questions or inquiries. These professionals often respond to all types of customer concerns, including technical issues. In addition, customer support representatives measure their performance by their response time, first call resolution, customer satisfaction rating, and net promoter score.