Beyond the Chatbot: Building Ethical Frameworks for Generative AI in Customer Service and Operations
Let’s be honest. The rush to deploy generative AI in customer service and operations...
Business
Let’s be honest. The creator economy feels a lot like living in a rented...
Let’s be honest, the gig economy isn’t what it used to be. Sure, the...
Remember walking into a local shop where the owner knew your name, your usual...
When you hear “influencer marketing,” what comes to mind? Probably a celebrity with millions...
Let’s be honest. We’ve all been there. Stuck in a phone queue listening to...
For decades, we’ve been running our world on a “take-make-waste” model. We extract resources,...
You know that feeling. You buy a beautiful piece of salmon, labeled “wild-caught Alaskan,”...
Establishing a business intelligence strategy is vital to any organization’s success, as those without...
Tesla’s decision to relocate its headquarters from Palo Alto, California, to Austin, Texas, in...
