Let’s be honest. For a niche B2B SaaS product, the traditional support ticket model...
Customer Support
Let’s be honest. Customer support has always been a bit of a tightrope walk....
Let’s be honest: the phrase “DAO customer support” sounds like an oxymoron. A decentralized,...
Let’s be honest. For years, self-service felt like a compromise. Customers got a 24/7...
You can feel it, can’t you? That subtle friction. A customer reports a bug,...
Think about the last time you walked into a store. A good salesperson doesn’t...
Let’s be honest. Your support team is incredible. They’re the unsung heroes, jumping on...
Let’s be honest. Traditional support agent training can be, well, a bit of a...
Let’s be honest. Your support team is incredible, but they’re answering the same questions...
Let’s be honest: a support ticket is a conversation you’d rather not have. Not...
